Field notes on banking UX, product strategy and the craft of building financial products people trust.
Showing 8 of 22 blog posts
When Anthropic shipped skills, and agents like OpenClaw arrived within weeks of it, I stopped sleeping properly for a while. The thought I kept returning to was simple and unpleasant: our company may not be needed any more. A model can now do the thing we have sold for fifteen years.
What to ask a product partner on the first call, and how to read the answers
We all know what a selection process looks like: a deck, two reference calls, a scoring matrix. How do you learn from any of that how a team behaves in month four, when the date has moved and somebody has to decide what gets cut?
What the CMA's 2026 data says about where UK banking stopped competing
What the CMA's 2026 service quality data shows about where the problem actually sits
A bank hit 90% feature parity and still lost the daily habit. What a parity benchmark cannot see, and what frontend-first, field-researched product work actually takes.
Bank digital transformations rarely stall midway by accident. Five underestimations made before kickoff explain most missed deadlines and budget overruns.
Flat growth in digital banking has two possible roots, and only one responds to marketing. A diagnostic for finding out whether your platform is the ceiling.